【讀Banking/Customer Service入】HSBC Part Time Customer Care Officer – EPSCOB

Twing | 03/02/2020
【讀BankingCustomer Service入】HSBC Part Time Customer Care Officer - EPSCOB
讀Banking/Customer Service嘅同學請留步!
HSBC請緊Part Time Customer Care Officer,呢份工都幾多工作,但咁先學到野啊!

 

主要職責:

– Handle enquiries, resolve complaints from merchants and cardholders of EPS through telephone and emails in relation to the operations and promotional activities of various service products.
– Monitor the on site terminal performance and maintenance service provided by service providers.
– Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and cardholders
– Solicit feedback from customers to improve product feature changes and system enhancements.
– Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness.
– Prepare statistics and management reports on daily operations for ongoing service improvement.
– Support the monitoring of Payment by Phone Service internet sites performance and member banks, the key merchants systems
– Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency.
– Prepared to work on shift basis from Monday to Sunday as required, including Public Holidays between 09am to 10pm

入職要求:

– ​Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services
– Solid problem solving and leadership capabilities
– Good planning and organizational skills
– Ability to work effectively, independently and while under pressure
– Self motivated and customer focused approach
– Proficiency with common software such as Microsoft Word, Excel and PowerPoint, along with internet operating skills and a good knowledge of computer security
– Good negotiation and communication skills, with a pleasant telephone manner
– Strong written and spoken English, Cantonese and Putonghua, along with Chinese typing skills
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